1. Identify the players or stakeholders involved in the crowd logistics services in Malaysia. 2. From your reading in the social media and academic scholars, what are some of the examples of quality issues faced in the crowd logistics encountered by the publics. 3. Using any of the quality management tools techniques learnt in class, describe how it can be used by the crowd logistics providers to solve the quality issues in crowd logistics service. 4. What are the suggestions you can give to the local authorities in order to improve the service quality of crowd logistics