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(1) identify the potential control issues/threats/weaknesses and (2) recommend applicable control procedures. The VP of Sales, Donna, has sent you an email relating to the

(1) identify the potential control issues/threats/weaknesses and (2) recommend applicable control procedures.

The VP of Sales, Donna, has sent you an email relating to the following IT problem:

Something strange is happening. On Friday, our Customer Relationship management (CRM) software was working fine and now Monday morning the software keeps crashing on us. Did something happen over the weekend? Do we have any way to correct this problem or identify how to handle in the future? Thanks for your prompt response.

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