1. Identifying a public sector organisation that has implemented Total Quality Management and provide discuss the following:

• A brief summary of the selected organisation
• The TQM implementation strategy
• The view of the level of success that the organisationhas had in implementing TQM, Providing justification for the viewpoint.

Reference: Kluse, C. 2009. TQM and the Government: The importance of leadership and personal transformation. The Journal for Quality and Participation, 32(3):27-31