1. If there is a conflict in the workplace, how would you manage it to ensure it is resolved as quickly as possible?

2. What needs to be taken into consideration when communicating with staff?

3. What information do staff members need to perform their job roles?

4. Give reasons why, as a manager, you should treat your staff with integrity, respect and empathy.

5. What are the responsibilities of the manager, regarding the code of conduct?

6. What are the names of the Acts that protect workers and management against discrimination?

7. Why is it important to maintain mutual trust between all internal and external parties in business relationships?

8. How might you identify if workers are unhappy due to unethical behaviour, lack of respect or motivation?

9. What is the Myers-Briggs theory? Give an overview with examples.