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1. If you think about then Guest Services Essentials class, what do you believe to be the biggest change in your customer service practice? 2.

1. If you think about then Guest Services Essentials class, what do you believe to be the biggest change in your customer service practice?

2. Name and describe two customer service techniques to encourage guests to return to your restaurant.

3. Name and explain two aspects of face to face customer service that you would like to improve upon and what actions you plan on taking to realize these improvements?

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