1. If you want to conduct an effective brainstorming session donotdo the following.

• Go for quality over quantity
• Defer judgment
• One conversation at a time
• Be visual
• Build on the ideas of others

2. Disagreements among group members can occur in every stage of Tuckman's model of group development. However, in the ____ stage, disagreements over authority and power are generally resolved through unemotional group discussion.

• Conforming
• Forming
• Storming
• Performing
• Norming

3. In our coverage of groups we talked about a sense of "togetherness" or "we-ness" that can override individual differences and motives. This sense of "togetherness" is called:

stereotyping.

group coherence.

groupthink.

peer pressure.

group cohesiveness.

4. If you Google the ideal group size you will get a wide variety of answers. However, according to Dr. D, the ideal size for a group is:

determined by the task to be performed.

as large as possible.

five or fewer people.

unknown; research has not studied this.

between two and twenty-five members.

5. One of the group decision techniques uses physical separation and anonymity of participating experts to reduce some of the problems of meeting face to face. This is called the ______ technique.

• The Delphi technique
• Decision support systems
• Goal displacement
• Brainstorming
• Groupthink

6. Dr D doesn't answer any calls from candidates running for office. He hopes that making sure the candidates get no reinforcement they will stop calling. Dr. D us using _____.

• Extinction
• Negative reinforcement
• Operant behavior
• Respondent behavior
• Punishment

7. Picking the right media to convey a message is important. The richness of the media is one of the key elements in picking the right one. Not included in factors determining media richness is ____.

• The cost of the media
• How many visual and audio cues it provides
• Language source
• How fast it provides feedback
• Whether the communication is personal or impersonal

8. Dr. D indicated that the shaping technique labeled negative reinforcement is frequently misunderstood and Aunt G is confused. To clarify, you tell Aunt G that negative reinforcement is :

strengthening a behavior by contingently withdrawing something displeasing.

strengthening a behavior by contingently presenting something pleasing.

weakening a behavior through contingently presenting something displeasing.

weakening behavior by contingently withdrawing something positive.

weakening a behavior by ignoring it.

9. You have a simple issue to communicate so you'll choose a media that is not rich. Which of these is the least "rich" media?

e-mail.

videoconferencing.

handwritten note.

newsletter.

phone calling.

10.If Dr. D is being affected by the recency error, he is likely to ....

forman overall impression, and then uses that impression to bias ratings

over-relyon information from the last videos covered in the lectures

consistently evaluatestudents in an extremely positive fashion

avoidall extreme judgments and rateeveryone as average or neutral

judgestudents by comparing them with other students he observed over the semester.