1. Imagine that you are an employee of Human Resource department in a middle-size Omani company. Your supervisor addresses you with a request to suggest the ways that would allow to recruit better employees for Sales department. What would you suggest? (5 points for conceptual understanding of how the problem can be addressed, 5 points for selection of the right instrument for this, 5 points for explanation of your choice).

2. When you are trying to send a message that another party will understand, there are 5 things that you need to remember: (1) decrease redundancy; (2) be complete and specific; (3) take responsibility; (4) be congruent (verbal = nonverbal); (5) simplify language. Explain in your own words why every of above-mentioned points is important (every point explained can give you up to 3 points, 15 in total).

3. Non-verbal communication is very important. Why is it so (3 points for explanation)? What message can we send by being on-time or late to a meeting (3 points for explanation)? Can we send a message with clothes we wear, or a car we drive (4 points for explanation)?