1. In addition to operations, which of the following is considered a "line" function? A. accounting. B. finance. C. IT. D. procurement. E. sales. 2. The responsibilities of the operations manager include A. allocating financial resources throughout the organization. B. the creation of goods or provision of services. C. promoting the organization's goods or services. D. assessing consumer wants and needs. E. analyzing investment proposals. 3. Business organizations consist of three major functional areas which, ideally A. support one another. B. are mutually exclusive. C. exist independently of each other. D. function independently of each other. E. do not interface with each other. 4. Which is not an area of significant difference between manufacturing and service operations? A. forecasting demand. B. uniformity of input. C. labor content of jobs. D. customer contact. E. measurement of productivity. 5. Which of the following is not a characteristic of service operations? A. intangible output. B. high customer contact. C. high labor content. D. easy measurement of productivity. E. low uniformity of input.