1 In the Blake/Mouton grid, select the best AND the worst type of manager: A. Country club manager B. Impoverished manager C. Perform or perish manager D. Team manager E. Middle of the road manager Question 2 Great leaders (tick all that apply): A. Have charisma B. Choose their teams to be people who always agree with their ideas C. Are visionaries D. Can remember at least 5,000 individual names E. Are great communicators Question 3 In McGregor's Theory X vs Theory Y analysis of managers which of the following would be considered Theory X (tick all that apply) A. The manager uses threats and punishment to drive performance B. The manager assumes the only way to motivate employees is money and other incentives C. The manager assumes people are prepared to take responsibility for their own work D. The manager assumes people are basically not motivated to work E. The manager assumes people do not need much control and direction Question 4 In an organisation with many senior managers adopting the Theory X approach to people (tick all that apply) A. It tends to have a lot of managers and supervisors compared to numbers of staff B. Staff are generally empowered to do their jobs C. There is excessive stress on control and tight supervision D. Are less hierarchical than other organisations Question 5 Which of the following are functions of a departmental manager? A. Dealing with departmental problems when they arise B. Arranging the team away weekends C. Planning D. Monitoring staff performance Question 6 The best way to get employees to perform really well is: (select all that apply) A. Threaten them with punishment if their work is not up to standard B. Obtain their buy-in to doing the job C. Pay them lots more money D. Convince them of the benefits to them personally of doing a good job E. Make sure to know your staff and choose jobs which match their aptitude and motivation Question 7 The best relationship between a manager and a subordinate is: A. parent - child B. child - parent C. child - child D. adult - adult Question 8 The "country club" manager works hard to make everyone in his/her department like him/her. Why then is the country club management style not considered effective management? (tick all that apply) A. Country club managers generally don't pay well so fail to get the best people B. Staff feel they can getaway with anything so performance is poor C. Employees have ambitions and the country club manager does not offer enough challenge D. There is lack of focus on the job making it hard to deliver required results Question 9 When communicating with somebody in a work situation, feedback is essential because: (tick all that apply) A. Being praised for your work makes you feel good B. Non-verbal feedback can give a strong indication of a person's feelings C. Bad feedback is very unhelpful D. It is the best way to check that the message received is the one You sent Question 10 Why is managing risk an important part of management? (select all that apply) A. Because if things go badly wrong it has serious consequences for the manager and staff B. Getting risk management right avoids issues with the Risk, Audit and Compliance departments p C. Plans may be impossible to achieve unless they have been checked against all potential major risks D. Because it is better to take steps to avoid or mitigate a possible disaster than have to deal with it after it has happened