1. In the formula, Performance = f, what does f stand for?

A. wants x needs

B. ability minus motivation

C. ability x motivation

D. wants minus needs

2. Georgia and her coworkers occasionally got together after work for drinks. These social outings evolved into the group meeting once a month for dinner and a show. Because this group meets its members' personal security, esteem, and belonging needs, it can be classified as a(n)

A. friendship group.

B. work group.

C. incentive group.

D. task group.

3. Union contracts and labor negotiations are examples of agreements that can restrain an organization's actions.

True

False

4. Millie is willing to risk discontinuing the product that Jessa has advised dropping from the company's line because she knows Jessa would never recommend anything unless she had thoroughly researched and studied the situation. The fact that Millie is willing to take this risk demonstrates the notion of _____.

A. trust.

B. integrity.

C. value.

D. justice.

5. Which of the following motivational aspects of goal setting states that goals motivate individuals to act?

A. Goals increase persistence.

B. Goals direct attention.

C. Goals foster strategies and action programs.

D. Goals regulate effort.

6. As the CEO, Lynn feels it is her duty to make regular visits to the company's retail locations and interact with the employees while expressing her appreciation for what they do each day for the company. Lynn is demonstrating _____ justice.

A. procedural

B. distributive

C. interpersonal

D. informational

7. In "Communications Competency: Texas Nameplate Company" the dominant culture at Texas Nameplate is

A. a market culture.

B. an entrepreneurial culture.

C. a bureaucratic culture.

D. a clan culture.

8. As noted in "Change Competency: Michael Ward's Reflections on CSX's One Plan Redesign," the One Plan Redesign was aimed at improving employee-management relations.

True

False

9. When a company executive responds to a question with the phrase "no comment," it is an example of a denial

True

False

10. Perceptual _____ is a perceptual error in which people tend to perceive selectively the things that fit most comfortably with their current view of the world.

A. defense

B. primacy

C. myopia

D. economics

11. During negotiation, it is critical for both parties to establish BATNA which refers to the negotiator's

A. plan of attack.

B. secondary disagreement.

C. absolute bottom line.

D. primary disagreement.

12. Katerina knows the company's current warehouse is not large enough to house all of its inventory. She is assessing whether to open a second warehouse or move to a larger location. Katerina knows the pros and cons of each choice and has all the information she needs to make her decision. The decision that Katerina will make is based on a condition of

A. uncertainty.

B. subjective probability.

C. high risk.

D. certainty.

13. The levels of the job characteristics affect three critical psychological states: (1) meaningfulness, (2) responsibility, and (3)

A. awareness.

B. simplicity.

C. feedback.

D. cooperation.

14. Which of the following statements regarding reinforcement is TRUE?

A. A reinforcer should be administered regardless of whether the desired behavior is performed.

B. A reinforcer will be most effective if administered immediately after the desired behavior has occurred.

C. The larger the amount of reinforcer delivered after the desired behavior, the less effective the reinforcer will be on the desired behavior.

D. The less an individual is deprived of a reinforcer, the greater effect it will have on the future occurrence of the desired behavior.

15. In Change Competency: Meg Whitman, CEO of Hewlett-Packard, says that when leading a change, you have to be exactly

A. what you hope others see you as.

B. what the employees think you are.

C. who you are.

D. who the company wants you to be.

16. What are the two common categories of diversity in organizations?

A. attitudinal and behavioral

B. physical and psychological

C. individual and group

D. primary and secondary

17. Which of the following is NOT a guideline for the people dimension of virtual teams?

A. Make sure every team member is copied on all correspondence, and is made aware of the content of phone messages.

B. Establish clear norms and procedures for reducing, surfacing, and resolving conflicts.

C. If the team will be working together for an extended period of time, they should first have a face-to-face meeting.

D. Keep the team as small as possible, preferably no more than 12 people.

18. Coercive power is achieved by using

A. punishment.

B. charisma.

C. persuasion.

D. rewards.

19. The organizational development approach focuses on improving technology and manufacturing abilities.

True

False

20. In Learning from Experience: Even with multiple accusations of doping, the Lance Armstrong Foundation has always stood by its namesake founder.

True

False

21. Surveys show that employees rank ______ as the key attribute of a successful leader.

A. authority

B. likability

C. tenacity

D. honesty

22. Characteristics of a person's personality may make that person resistant to change.

True

False

23. Jess and her manager set forth a sales goal for her to meet for the upcoming quarter. Jess is committed to reaching the goal, but feels it is too challenging. Because of this, Jess will most likely expend little effort in reaching this goal.

True

False

24. The fight-or-flight response refers to the biochemical reactions and bodily changes that occur when reacting to an environmental stressor.

True

False

25. What is a kaizen?

A. an event that is pleasing to an employee

B. a material reward such as salary or a bonus

C. a suggestion that results in safety, cost, or quality improvements

D. an undesirable event for an employee