1. In the present-day healthcare environment (as you see it), what are the two to three changes that are most upsetting to employees?

2. Why is change in the management of a department one of the most upsetting changes that can occur?

3. Explain this statement: It is not change that people resist so much as they resist being changed.

4. How can a change that may be considered positive, such as moving into a new office or getting new equipment, be upsetting to some employees?