1. In which of the following circumstances could Theory 0 be a successful approach? A) During a crisis B) When the organisation needs to undertake a major restructuring C) When the organisation wants to cut its workforce D) When the organisation wants to involve employees in the change process. 2. U is an organisation which is currently experiencing a crisis. Due to the loss of a major customer, U feels that it has to cut a minimum of 30 per cent of its workforce within the next month or it faces bankruptcy. U's 10,000 employees are not heavily unionised, but U expects significant resistance from staff when it announces the job losses. Which of Kotter and Schlesinger's leadership styles would be most appropriate for U to adopt when dealing with its employees in this situation? A) Education and communication C D)Coercion B) Negotiation ) Manipulation and cooptation