1. In your experience, how do individuals/organizations typically handle crucial conversations?

2. Cite examples in the development of health policy and practice guidelines, address standards of care, and/ or peer review. Identify your personal style under pressure in a difficult conversation.

3. Based on the situation stated in #1, generate a plan of how you would move from dialogue to action in your organization.

4. From your own experience, describe the application of four behavioral approaches for constructively engaging in conflict at an individual level and show an instance when conflict competence was demonstrated or not.

5. Describe the two critical steps teams need to do to foster communication and manage conflict. Give an example of when the steps facilitated or hindered team competence.

6. Describe the three steps of the organization conflict competence model. Give an example in which the steps facilitated or hindered an organization model.