1. Indicate under each agenda item whether it is for any of the following EXCEPT:

a. voting

b. discussion

c. information sharing

d. decision making

2. __________________is when an idea mentioned by one member inspires someone else to come up with another idea, then that new idea is presented at the end of the round-robin round)

a. "Jumping on"

b. "Leapfrogging"

c. "Piggybacking"

d. "Hitchhiking"

3. In some cases, decisions are postponed until there is a _______________, where not even one member of the group vetoes the action.

a. "Organizational consensus"

b. "Quaker consensus"

c. "Dedicated consensus"

d. "Presidential consensus"

4. One of the main attributes of a good _______________is the ability to continuously pose questions that help the group with its decision-making process.

a. staff member

b. manager

c. group leader

d. discussion leader

5. ______________is most likely to occur in strongly cohesive groups where criticism is not the norm.

a. Unanimity

b. Devil's advocate

c. Groupthink

d. Subgrouping

6. Some members of a group feel they must show ______________by agreeing with the group's position even though they inwardly have serious concerns with the direction of the meeting.

a. consensus

b. loyalty

c. assent

d. acceptance

7. Some organizations provide an annotated meeting agenda called ____________.

a. "docket"

b. "outline"

c. "list"

d. "summary"

8. Consensus, then, is a singular effort to find a sound solution acceptable to everyone.

a. TRUE

b. FALSE

9. By specifying each agenda item in advance, you create a working structure for the meeting.

a. TRUE

b. FALSE

10. Limit attendance at a meeting to those directly involved with topics on the agenda to make the best use of everyone's time.

a. TRUE

b. FALSE

11. Only use mass meetings to make announcements or communicate quickly to the entire organization.

a. TRUE

b. FALSE

12. The docket is a useful technique for covering many items during a lengthy meeting.

a. TRUE

b. FALSE

13. Always begin a meeting on time, regardless of late arrivals.

a. TRUE

b. FALSE

14. You cannot control the outcome of a meeting without being perceived as manipulative.

a. TRUE

b. FALSE

15. Even a well-written message, however, can have its drawbacks. All of the following are drawbacks EXCEPT:

a. Some managers resort to memos to protect themselves.

b. Merely making written pronouncements does not guarantee that staff will understand issues or policies.

c. Because it is a one-way message, you are unable to obtain the immediate feedback you need)

d. Some managers use paper as a way of exchanging compliments.

16. When an organization is considering changes in_______________, communication takes on special significance.

a. goals

b. strategy or structure

c. objectives

d. staffing

17. All of the following are ways to get out of writer's block EXCEPT:

a. Begin your writing project at the beginning.

b. Talk out your writing.

c. Visualize what you want to have happen as a result of the writing.

d. Be clear about your audience.

18. All of the following items can be included on a Web site EXCEPT:

a. organization's mission and vision

b. ways to get involved

c. personal staff information

d. calendar of upcoming events

19. At the heart of any communication is____________________, a process that requires a reaction to actions or situations in the organization.

a. responsiveness

b. listening

c. interchange

d. feedback

20. As a general rule, communicate directly rather than send a piece of paper, an e-mail, or voicemail in all of the following EXCEPT:

a. when you want to observe behavior

b. when you need to negotiate

c. when hostility may exist

d. when you have to explain ideas

21. A way to prevent writer's block is to prepare a ______________.

a. "free flow draft"

b. "summary draft"

c. "zero draft"

d. "final draft"

22. Our attitude about success or failure can greatly influence the degree to which we experience writer's block.

a. TRUE

b. FALSE

23. Honest disagreements emerge because well- intentioned staff feels strongly about fundamental directions.

a. TRUE

b. FALSE

24. When staff are encouraged to send information to top management, they feel better about their own role in the organization.

a. TRUE

b. FALSE

25. In large organizations, communication flows up from the bottom of the structure.

a. TRUE

b. FALSE

26. One way to encourage good communication is to have a suggestion box when a new policy is under consideration or a program needs to be implemented)

a. TRUE

b. FALSE

27. The greater the change, the greater the need for communication.

a. TRUE

b. FALSE

28. One of the best ways to keep in touch with staff is through formal contacts.

a. TRUE

b. FALSE