1. Investigate extensively the link between Employee Experience (EX) and Customer Experience (CX). Kindly review extensively the research, Industry reports or export blog posts about the gap between Employee Experience (EX) and Customer Experience (CX). Explain extensively the gap, the current status of the discussion and what should be done to fill the gap between Employee Experience (EX) and Customer Experience (CX)? Kindly add in-text citation where applicable and at least two (2) recognized references related to the discussion.

2. Explain in details what Experience Design is all about? Kindly add in-text citation where applicable and at least two (2) recognized references related to the discussion.

3. Explain in details what Customer Experience (CX) is all about? Kindly add in-text citation where applicable and at least two (2) recognized references related to the discussion.

4. Explain in details what Employee Experience (EX) is all about? Kindly add in-text citation where applicable and at least two (2) recognized references related to the discussion.

5. Explain in details how Design Thinking is used to design customer and employee experiences? Kindly add in-text citation where applicable and at least two (2) recognized references related to the discussion.