1. __ is defined as monitoring performance, comparing it with goals and taking corrective action as needed.

Select one:

a. Controlling

b. Planning

c. Leading

d. Measuring

e. Organising

2. Eliza is a new manager and she frequently feels it necessary to threaten her employees with a variety of penalties in order to get them to follow the rules. The level of personal moral development at which Eliza is operating is the ____ level according to Kohlberg.

Select one:

a. Unconventional

b. Post-conventional

c. Conventional

d. Principled

e. Pre-conventional

3. Eileen manages employees at Maui Tours and Lodging. She has noticed that one of her employees submits, via the computer system, the same suggestions for continuous improvement

multiple times, knowing that performance is evaluated on the number of suggestions only. This problem is typical of ____ control.

Select one:

a. Market

b. Clan

c. Decentralised

d. Informal

e. Bureaucratic

4. The theory under which people make the choice that promises them the greatest reward if they think they can achieve it is: Select one: a. Reinforcement theory b. Two-factor theory c. Expectancy theory d. Equity theory e. Maslow's theory