1 It is intended to focus the attention on three key issues for business organizations in general, and operations management in particular. Those issues are

-Trade off decisions

-Collaboration among various functional areas of a business organization and

-Impact of technology.

Answer the following:

a what are trade-offs?

b why it is important for the various functional areas of a business organization to collaborate?

c In what general ways does technology have an impact on operations management decision making?                                                                     5 marks

 

2. Why is capacity planning for services more challenging than it is for goods production?