1: Jerome composed an email to a prospective employer that was clear, concise, and readable, but just to be sure, he attached his rsum and sent the message to a friend in that company to check over. When the friend received the message, it was full of random numbers and percent signs. What did Jerome fail to consider in this case?

A.

word processing technology

B.

all possible technologies

C.

poor technology choice

D.

a technology trap

E.

unreliable technology

2: Which of the following is NOT considered a benefit of improving one's communication skills?

A.

improving one's professional success

B.

improving one's speaking and writing skills

C.

improving one's listening skills

D.

improving one's personal life

E.

improving one's quantitative skills