1. Joseph manages a division of a company that trades internationally. His workforce includes many expatriates from other nations, as well as a diverse group of Americans. What is the best way for Joseph to encourage his workers to function as a team and be satisfied with their work?

a. remember human beings are generally indifferent to belonging

b. enforce organizational policies rigidly

c. integrate individuals with organizational culture

d. treat everyone exactly the same

2. Cross-cultural communication ______.

a. does not apply to face-to-face interactions

b. is another name for intercultural communication

c. does not apply to electronic interactions

d. compares one culture to another

3. When Lev joined a new work team, he was surprised to see many team members come to the meeting 1015 minutes after it was scheduled to begin. Oh, theyre on team time, laughed a fellow employee. Coming late to meetings seems to be which of the following?

a. team norm

b. SMART goal

c. team charter

d. team purpose

4. Which statement is true about team conflict?

a. Conflict within teams reduce stress and focus the team on the task at hand.

b. Teams should follow an obliging style of conflict resolution.

c. Moderate levels of relationship conflict improve team performance.

d. Moderate levels of task conflict improve team performance.

5. Chaim is a leader who always involves his team in decision-making and implementing new plans. Which of the following best describes Chaims leadership style?

a. transactional

b. self-oriented

c. transformational

d. participative