1 L) 1 In order to receive detailed feedback from our staff, clients, and employees, we will also conduct surveys. With the help of these questionnaires, the staff and I will be able to determine how satisfied customers are with the services provided by Morgan's Place. The potential for performance enhancements will also be covered in these surveys. In order to increase quality of life, new services and programs will be offered along with process changes based on a client's degree of satisfaction and how well it matches their expectations