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1. List and describe the six primary factors in facilitating a customer-focused work place. 2. List and describe the four core dimensions of developing knowledgeable

1. List and describe the six primary factors in facilitating a customer-focused work place. 2. List and describe the four core dimensions of developing knowledgeable employees 3. Identify the product and customer characteristics that influence the efficient utilization of space and time in the warehouse. 4. Briefly describe active and reserved picking areas

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