1. List and discuss the advantages and disadvantages of developing an organisation specific quality framework, such as the SQF (Shell Services Quality Framework) in comparison with adopting an existing framework such as the Baldridge or the European Foundation for Quality Management) Excellence Model. 2. Critique the high level SQF against the EFQM Excellence Model showing the overlaps and 'underlaps', and providing advice to the management of Shell Services on how their framework could be developed and improved. 3. Can Public sector organisations adopt the SQF? Compare and contrast the SOF with other initiatives and standards that have been adopted recently in government agencies and discuss the merits of each. Alternatively, look into other areas