1. List five (5) events that could impact the outcomes of an organizational objective.

2. In your own words, explain why it is important to be fully prepared for an operational change.

3. Briefly explain how operational change can provide opportunities for a company.

List three (3) opportunities that operational change can include.

4. The benefits of resource planning can be numerous and will help you feel more organised and in control.

List four (4) benefits of resource planning.

5. Briefly explain why it is important to develop a communication or education plan in consultation with relevant personnel.

6. Describe in your own words why it is important to keep communication open during the following changes:

• Implementation of new processes
• Staff resistance
• Change of management structure

(Answers to a maximum of 100 words for each one

7. What is the most effective method you could choose to use to guard against potential barriers to the change process?

8. In your own words, explain why it would be beneficial to conduct a cost-benefit analysis before implementing a change.

9. Provide four (4) examples of how you can embed a vision for change in your organization.

10. Name three (3) external factors that you dive into operational changes in your organization.