1. List the advantages and disadvantages of working in teams and describe the characteristics of effective teams.Also, highlight 4 key issues of group dynamics.

2. List the key steps you need to ensure productive teams meetings

3.Explain the importance of nonverbal communication and identify 6 major categories of nonverbal expression.

4. Identify 3 key areas in which business etiquette is essential.

5. Define culture and explain how culture is learned and define ethnocentrism and stereotyping.

6. List 4 general guidelines for adapting to any business culture.

7.Identify 7 steps you can take to improve your intercultural communication skills.