1. Long-range planning usually means planning for a term of:

Select one:

A.Six months

B.Less than 1 year

C.More than 1 year

D.Five years

2. To measure a rival's product according to specified standards to compare it with and improve one's own product is the definition of:

Select one:

A.Retrieving

B.Qualifying

C.Citing deficiencies

D.Benchmarking

3. Unit forecasting is so responsive and reliable because it places the responsibility of the estimating upon the _________________ in product production or service provision.

Select one:

A.Line managers

B.Managers at the point of contact

C.Middle managers

D.Senior managers

4. Mistakes that can be made in the benchmarking process may include:

Select one:

A.Confusing benchmarking with research or a survey

B.Making the process too large and complex to be manageable

C.Not establishing a baseline

D.All of the above