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Management in the News On May 4, 2007, a devastating tornado hit Greensburg, Kansas. The entire town was destroyed: Houses and businesses were demolished, crops were ruined, and 12 people were killed. But Lonnie McCollum, the town's mayor, and Steve Hewitt, the city administrator, had a vision for bringing the town back. They proposed rebuilding Greensburg as a green city, using only the latest and most environmentally sustainable technologies. You can see a glimpse of the decision-making process in this passage: \"On May 6, two days after the storm struck, Kathleen Sebelius, then the Kansas governor (she was nominated as Health and Human Services Secretary at press time), arrived to survey the damage. Before her press conference, she ducked into a trailer for a quick huddle with Hewitt, Headrick, the mayor, a county commissioner, and a state house representative. When she asked what they wanted to do next, ideas spilled out in a flood of urgent, unformed strategies. \"Sebelius, known for her commitment to environmental policy, listened for a few minutes, and then summed it all up in one simple statement: 'You :u want to make it green. In the weeks that followed, Lonnie McCollum resigned as mayor, but Steve Hewitt continued to push, not only for green, but for the highest level of green design possible. Eventually, the city council voted to make every new city building meet the Leadership in Energy and Environmental Design (LEED) platinum rating standards. This would be expensive, but Hewitt believed that it would offer the town long-term savings. In the accompanying video, you will hear two different perspectives about Greensburg's plans to go green and Steve Hewitt's perspective on the decisionmaking process. (Source: Deam, J. (2009, March 31). One green town. Good Housekeeping. Retrieved from http://www.goodhousekeeping.com/life/inspirational- stories/a18073/greensburgtornado/) If Steve Hewitt, City Administrator, were to say that the only thing important in running operations is to focus on efciency in operations and that interpersonal relationships are unimportant then this is an example of which of which style depicted in the Leadership Grid? O Team Management O Country Club Management O AuthorityCompliance O Middle-of-the- Road Management Use your knowledge of Tannenbaum and Schmidt's Leadership Continuum to classify the following statement or situation according to the appropriate denition. (Note: Not all of these descriptions portray situations encountered at the City of Greenburg. Certain statements may be ctional and provided strictly for the purposes of answering the question.) Manager presents Manager permits Manager Manager presents problem, gets subordinates to function \"sells" tentative decision suggestions, makes within limits defined by Example decision subject to change decision superior Steve Hewitt, City Administrator, asks all emergency and rescue personnel to create 0 O O 0 new plans to efficiently help and rescue people in case the city faces future tornados. Assume you are Steve Hewitt, City Administrator, and you want to focus on exhibiting high quality leadership rather than simply focusing on functioning as a manager. Using Kotter's distinctions between managers and leaders, which behaviors are most important for exhibiting leadership rather than merely focusing on management? Check all that apply. C] Establish detailed steps and timetables for achieving results [3 Align people by communicating the direction through words and deeds [3 Develop a vision of the future [3 Energize people to overcome political, bureaucratic, and resource barriers You are Steve Hewitt, City Administrator, and you have gone through training to use Vroom's TimeDriven model of leadership style. Using expert software to assist you in making the correct decision about leadership style, you have determined that you need to facilitate to make a decision. Which of the following behaviors is most in line with using a facilitate style? Q You present the problem to your group at a meeting, define the problem and its boundaries, and then encourage discussion as your group members make the decision. 0 You allow your group to dene for itself the exact nature and parameters of the problem and then develop a solution on its own. In Q You make the decision alone and then announce or \"sel it to your group. Q You present the program to your group members individually, obtain their suggestions, and then make the decision. Match each description or situation with the leadership term that best describes it. A A Example Leader Manager Because Elizabeth is able to use noncoercive influence to direct and coordinate the activities of your workgroup to meet O O its goals, what is she? Because Tim is responsible for staffing the team, delegating responsibility and authority for carrying out the plan, and O O monitoring results, what is he? Use your knowledge of leadership to select the term that best completes the sentence. A manager who relies solely on force and Y to direct the behavior of subordinates is not exercising leadership. Use your knowledge of leadership to select the word or phrase that best describes the situation. Kelly, the Vice President of an investment bank is clearly a manager by virtue of the position itself. At the same time, Kelly is not respected or trusted by others in the company and must rely solely on the authority vested in the Vice President position to get people to do things. Kelly is a Y Match each description or situation with the leadership term that best describes it. A A Example Leader Manager Because Elizabeth is able to use noncoercive influence to direct and coordinate the activities of your workgroup to meet O O its goals, what is she? Because Tim is responsible for staffing the team, delegating responsibility and authority for carrying out the plan, and O O monitoring results, what is he? Use your knowledge of leadership to select the term that best completes the sentence. A manager who relies solely on force and v to direct the behavior of subordinates is not exercising leadership. persuasion Use your knowledge of leadership to selec best describes the situation. formal authority Kelly, the Vice President of an investment r by virtue of the position itself. At the same time, Kelly is not respected or trusted noncoercive influence by others in the company and must rely s ted in the Vice President position to get people to do things. Kelly is a V Match each description or situation with the leadership term that best describes it. A A Example Leader Manager Because Elizabeth is able to use noncoercive influence to direct and coordinate the activities of your workgroup to meet O 0 its goals, what is she? Because Tim is responsible for staffing the team, delegating responsibility and authority for carrying out the plan, and O O monitoring results, what is he? Use your knowledge of leadership to select the term that best completes the sentence. A manager who relies solely on force and V to direct the behavior of subordinates is not exercising leadership. Use your knowledge of leadership to select the word or phrase that best describes the situation. Kelly, the Vice President of an investment bank is clearly a manager by virtue of the position itself. At the same time, Kelly is not respected or trusted by others in the company and must rely solely on the authority vested in the Vice President position to get people to do things. Kelly is a V manager but not a leader hip to select the term that best completes the sentence. leader but not a manager r staff to be more personable when interacting with customers to provide better customer service. You know that leader but not a supervisor hey don't change their behavior likely won't motivate genuine customer service behaviors, and you want them to You are the boss and want your staff to be more personable when interacting with customers to provide better customer service. You know that threatening to punish them if they don't change their behavior likely won't motivate genuine customer service behaviors, and you want them to behave differently because they want to and because they understand that it is important to the customer and to the company. How should you behave? 0 Like a leader 0 Like a manager