1. Managers and employees interact with external customers and build relationships with them, develop new products and services, interact with external suppliers, and produce products and services or services for external customers. Meanwhile, supporting processes provide important resources and inputs into the core processes that are important for managing the activities of a company or organization. Describe the core processes of operational management. 2. In human relations in the workplace, one employee can be motivated to work hard to produce as much as possible, but the other person is only motivated to do something moderately. Describe the three types of motivation theory. 3. Products and services require development. Product development is the creation of products or services that provide greater value to customers. If the product development effort is successful, new products or modified products will be produced that can meet customer needs. Describe 6 (six) types of product development