1. Managing Performance A new approach to managing performance is required as the current system is not effective. ANG will be introducing new software to record performance goals and actions. However, managers must take a more active role in the day-to-day management of performance. Your research and recommendations must address:

a. How performance will be managed including a framework for performance management and the role of managers.

b. How the change will be implemented. This will include justifying your choice of a robust change management model and an indication of high-level actions to be taken.

this was my question and this is my answer below. so i want the explanation of my answer as a presentation because i will present my part so please give information of this part according to my answer and suggest me as well if anything add in my answer or confirm its all good or not

Answer:

a. Performance will be managed using the Balanced Scorecard framework, which aligns business activities with the organization's vision and strategy (Kaplan & Norton, 1996). Managers will play a crucial role in setting clear goals, providing feedback, and managing performance.

b. The change will be implemented using the ADKAR model, focusing on Awareness, Desire, Knowledge, Ability, and Reinforcement (Hiatt, 2006). High-level actions will include communication, training, and review processes.

Explanation:

a. The Balanced Scorecard is a strategic planning and management system that aligns business activities to the vision and strategy of the organization, improves internal and external communications, and monitors organization performance against strategic goals (Kaplan & Norton, 1996). Managers are key in this framework as they set goals, provide feedback, and manage performance.

b. The ADKAR model is a change management tool that helps manage change at an individual level. It focuses on five key goals crucial for successful change: Awareness, Desire, Knowledge, Ability, and Reinforcement (Hiatt, 2006). High-level actions are broad steps the organization will take to implement the change, including communication strategies, training programs, and review processes.

References:

Kaplan, R. S., & Norton, D. P. (1996). The Balanced Scorecard: Translating Strategy into Action. Harvard Business School Press.

Hiatt, J. (2006). ADKAR: a model for change in business, government and our community. Prosci Learning Center Publications.

Armstrong, M., & Taylor, S. (2014). Armstrong's handbook of human resource management practice. Kogan Page Publishers.

Kotter, J. P. (1996). Leading change. Harvard Business Press.