1. Media skills: Messaging, Creating a Businesslike Tone Review this messaging exchange and do the following: Explain how the customer service agent could have handled the situation more effectively. Replace the Agent lines with your revised lines. Agent: Thanks for contacting Home Exercise Equipment. What's up? Customer: I'm having trouble assembling my home gym. Agent: I hear that a lot! LOL Customer: So is it me or the gym? Agent: Well, let's see. Where are you stuck? Customer: The crossbar that connects the vertical pillars doesn't fit. Agent: What do you mean doesn't fit? Customer: It doesn't fit. It's not long enough to reach across the pillars. Agent: Maybe you assembled the pillars in the wrong place. Or maybe we sent the wrong crossbar. Customer: How do I tell? Agent: The parts aren't labeled so could be tough. Do you have a measuring tape? Tell me how long your crossbar is.