1. Mr. Badrul Muhayat supervises the Customer Service Department for the Megah Makmur chain of department stores. When two positions in the department opened in March 2022, Mr. Badrul Muhayat hired two new employees: Dazrin and Kamelia. Dazrin, 22 years old, had some prior experience in this work, while Kamelia who is 20, has just completed a Bachelor's degree from a university, majoring in Business Management. Dazrin is very outgoing and hardworking, and he soon fits in well with the other young men in the department. Meanwhile, Kamelia is reserved and a bit shy perhaps because she is the only woman in the group. Even though Kamelia has no previous experience, her work is very strong and Mr. Badrul Muhayat feels that she has the potential to be a good employee. Mr. Badrul Muhayat also believes that it is important for him to obtain as much information as possible on his subordinates' backgrounds since he might experience difficulty in inspiring each subordinate to perform to his or her best ability. During their first two weeks on the job, Mr. Badrul Muhayat spent a lot of time training and working with both Dazrin and Kamelia. He repeatedly showed them how to check references and carry out investigations. He always answered their questions and he often tells them to ask more questions if they are not sure what to do. When they had finished their second week on the job, Mr. Badrul Muhayat told them to start answering phone calls and handle customers' questions. However, at the same time, he would still be available if they needed help. This is because Mr. Badrul Muhayat always invites the subordinates to participate in the decision-making process, but he ensures that he would be responsible for the decision made. Shortly thereafter, he noticed that Dazrin seemed to be doing more phone work than Kamelia and that Dazrin and Kamelia seemed to argue a lot. Finally, Mr. Badrul Muhayat became concerned when Kamelia started to complain that she was not being trained as well as Dazrin because she is a woman. Mr. Badrul Muhayat felt that he had trained them equally well and, hence, was surprised by Kamelia's remark.

State FOUR (4) situations that are appropriate to Mr. Badrul Muhayat's leadership style.

2. Mr. Badrul Muhayat supervises the Customer Service Department for the Megah Makmur chain of department stores. When two positions in the department opened in March 2022, Mr. Badrul Muhayat hired two new employees: Dazrin and Kamelia. Dazrin, 22 years old, had some prior experience in this work, while Kamelia who is 20, has just completed a Bachelor's degree from a university, majoring in Business Management. Dazrin is very outgoing and hardworking, and he soon fits in well with the other young men in the department. Meanwhile, Kamelia is reserved and a bit shy perhaps because she is the only woman in the group. Even though Kamelia has no previous experience, her work is very strong and Mr. Badrul Muhayat feels that she has the potential to be a good employee. Mr. Badrul Muhayat also believes that it is important for him to obtain as much information as possible on his subordinates' backgrounds since he might experience difficulty in inspiring each subordinate to perform to his or her best ability. During their first two weeks on the job, Mr. Badrul Muhayat spent a lot of time training and working with both Dazrin and Kamelia. He repeatedly showed them how to check references and carry out investigations. He always answered their questions and he often tells them to ask more questions if they are not sure what to do. When they had finished their second week on the job, Mr. Badrul Muhayat told them to start answering phone calls and handle customers' questions. However, at the same time, he would still be available if they needed help. This is because Mr. Badrul Muhayat always invites the subordinates to participate in the decision-making process, but he ensures that he would be responsible for the decision made. Shortly thereafter, he noticed that Dazrin seemed to be doing more phone work than Kamelia and that Dazrin and Kamelia seemed to argue a lot. Finally, Mr. Badrul Muhayat became concerned when Kamelia started to complain that she was not being trained as well as Dazrin because she is a woman. Mr. Badrul Muhayat felt that he had trained them equally well and, hence, was surprised by Kamelia's remark.

(d) Discuss TWO (2) characteristics of an effective supervisor that Mr. Badrul Muhayat in this study.

3. Encik Saadom, Administrative Manager of Purnama Bulan Sdn. Bhd. is concerned about his subordinate, Puan Zaziah. Puan Zaziah is typically gregarious and affable; however, she has recently become quite silent and reclusive in the workplace. She is also not involved in team meetings or contributing any ideas. Encik Saadom perceives that Puan Zaziah no longer enjoys her job because she is not exerting as much effort as she formerly did. Due to Puan Zaziah's behavioral difficulties, Encik Saadom initiates an investigation. Puan Zaziah was exceedingly displeased with management's decision to promote her subordinate staff to the position of Senior Executive. Since she has been dedicated to the organization for almost 15 years, she believes that she is the best candidate for the role. Her extensive knowledge, skills, and abilities should be weighed against her junior's five years of experience.

(a) Identify the issue faced by Puan Zaziah based on the above case.

4. Encik Saadom, Administrative Manager of Purnama Bulan Sdn. Bhd. is concerned about his subordinate, Puan Zaziah. Puan Zaziah is typically gregarious and affable; however, she has recently become quite silent and reclusive in the workplace. She is also not involved in team meetings or contributing any ideas. Encik Saadom perceives that Puan Zaziah no longer enjoys her job because she is not exerting as much effort as she formerly did. Due to Puan Zaziah's behavioral difficulties, Encik Saadom initiates an investigation. Puan Zaziah was exceedingly displeased with management's decision to promote her subordinate staff to the position of Senior Executive. Since she has been dedicated to the organization for almost 15 years, she believes that she is the best candidate for the role. Her extensive knowledge, skills, and abilities should be weighed against her junior's five years of experience.

(b) Explain ONE (1) type of behavior demonstrated by Puan Zaziah based on your answer in (a)

5. Encik Saadom, Administrative Manager of Purnama Bulan Sdn. Bhd. is concerned about his subordinate, Puan Zaziah. Puan Zaziah is typically gregarious and affable; however, she has recently become quite silent and reclusive in the workplace. She is also not involved in team meetings or contributing any ideas. Encik Saadom perceives that Puan Zaziah no longer enjoys her job because she is not exerting as much effort as she formerly did. Due to Puan Zaziah's behavioral difficulties, Encik Saadom initiates an investigation. Puan Zaziah was exceedingly displeased with management's decision to promote her subordinate staff to the position of Senior Executive. Since she has been dedicated to the organization for almost 15 years, she believes that she is the best candidate for the role. Her extensive knowledge, skills, and abilities should be weighed against her junior's five years of experience.

(c) Cite TWO (2) examples based on your answer in (b)

6. Encik Saadom, Administrative Manager of Purnama Bulan Sdn. Bhd. is concerned about his subordinate, Puan Zaziah. Puan Zaziah is typically gregarious and affable; however, she has recently become quite silent and reclusive in the workplace. She is also not involved in team meetings or contributing any ideas. Encik Saadom perceives that Puan Zaziah no longer enjoys her job because she is not exerting as much effort as she formerly did. Due to Puan Zaziah's behavioral difficulties, Encik Saadom initiates an investigation. Puan Zaziah was exceedingly displeased with management's decision to promote her subordinate staff to the position of Senior Executive. Since she has been dedicated to the organization for almost 15 years, she believes that she is the best candidate for the role. Her extensive knowledge, skills, and abilities should be weighed against her junior's five years of experience.

(d)Describe any THREE (3) types of behavior that Puan Zaziah may demonstrate instead of your answer in (b).

7. Encik Saadom, Administrative Manager of Purnama Bulan Sdn. Bhd. is concerned about his subordinate, Puan Zaziah. Puan Zaziah is typically gregarious and affable; however, she has recently become quite silent and reclusive in the workplace. She is also not involved in team meetings or contributing any ideas. Encik Saadom perceives that Puan Zaziah no longer enjoys her job because she is not exerting as much effort as she formerly did. Due to Puan Zaziah's behavioral difficulties, Encik Saadom initiates an investigation. Puan Zaziah was exceedingly displeased with management's decision to promote her subordinate staff to the position of Senior Executive. Since she has been dedicated to the organization for almost 15 years, she believes that she is the best candidate for the role. Her extensive knowledge, skills, and abilities should be weighed against her junior's five years of experience.

(e) Briefly explain the human need that was unfulfilled when Puan Zaziah was denied the opportunity for promotion to a higher-level job