1. Name 3 attributes of an effective leader. Select one of these attributes, and explain how you have increased your own capacity in the area over the duration of this course. Explain one way in which you anticipate that this will have a positive impact on your future self.

2. What is the three ways to reduce the interdependence among employees to avoid conflicts?

3. Explain why face-to-face interaction is considered high in media richness.

4. Compare the problem-solving style with the compromising style of conflict-handling. When would you use the compromising style instead of the problem-solving style?

5. Is a manager the same as a leader? Why or why not?

6. Name two factors that increase emotional labour.

7. What can a manager do in a situation where one or more of the team members has incompatible goals? Explain the pros and cons to your solution, and in what scenarios you may not be able to use this method.