1. Norms are

a. mandatory instructions that must be followed by all employees of a company.

b. written instructions about desired behavior in the workplace.

c. informal codes of conduct among employees in a particular company.

d. detailed instructions about how to perform a certain aspect of a task.

e. specified actions to be taken under different circumstances to achieve specific company goals.

2. Synergy is defined as

a. the tendency of a closed system to lose its ability to control itself and thus to dissolve and disintegrate.

b. a system that is self-contained and thus not affected by changes occurring in its external environment.

c. the performance gains that result when individuals and departments work together.

d. the set of forces and conditions that operate beyond an organization's boundaries.

e. an approach to management that uses rigorous quantitative techniques.

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