1. One option to overcome the negative impact of individuals who are isolated while waiting for a service is to design to allow for A. Refusing to wait B. Individual Departures C. Rescheduling for a different day D. Group Waiting 2. Quality function deployment (QFD) is only used when there are problems with defective products. It can't be used to redesign an existing product that has good quality. True or False 3. All of the following are principles of green product design except A. Use less materials B. Use only new materials C. Chance the paradigm of design D. Involve the entire supply chain in the design process