1. One techniques for increasing employee empowerment is the opportunity or shared decision making authority.

	True
	False

2. Advances in information technology have had little impact on employee empowerment.

	True
	False

3. Compared to other techniques for empowering employees, information technology has minimal risks.

	True
	False

4. Under a stock options plan, companies give employess the option to purchase a specifie amount of company stock at a given price within a given time period.

	True
	False

5. Employee stock ownership programs are retirement plans set up for top-level executives.

	True
	False

6. Federal labor laws allow stock options to be granted to hourly and salaried employees.

	True
	False

7. All team members should include people with similar skills who are committed to a common purpose.

	True
	False

8. All team members should hold themselves mutually responsible and accountable for accomplishing their objectives.

	True
	False

9. Flexibility is the primary advantage of virtual teams.

	True
	False

10. Effective teams typically have two to four members.

	True
	False

11. A product is a bundle of physical, service, and symbolic characteristics.

	True
	False

12. One product may be considered a shopping product by one consumer and a convenience product by another consumer.

	True
	False

13. The appropriate distribution, promotion, and pricing strategies are essentially the same for most business and consumer products.

	True
	False

14. The three categories of business products are convenience goods, shopping goods, and specialty products.

	True
	False

15. Services are always classified as business products.

	True
	False

16. Different products will stay in each stage of the product life-cycle for varying amounts of time.

	True
	False

17. Technological change can compress the life cycle of products.

	True
	False

18. During a product's maturity stage, firms concentrate on capturing competitors' customers, often dropping prices to further the appeal.

	True
	False

19. The cellular phone is an example of a product considered to be undergoing the decline stage.

	True
	False

20. A brand is generally just a name.

	True
	False

21. A promotional mix consists of two major components - personal selling and nonpersonal selling.

	True
	False

22. The fundamental purpose of promotion is to persuade and influence customers to purchase a product.

	True
	False

23. Advertising is a form of nonpersonal selling

	True
	False

24. A promotional mix often incorporates more personal selling components than nonpersonal selling.

	True
	False

25. One advantage of television advertising is its low cost.

	True
	False

26. Advertising is always a form of paid personal communitcation

	True
	False

27. An ad claiming that Brand A works better than Brand B is an example of reminder-oriented advertising.

	True
	False

28. Viral advertising is often quite expensive.

	True
	False

29. Coupons offer cash back to consumers who mail in required proofs of purchase.

	True
	False

30. The first step in sales processes is to identify potential customers.

	True
	False