1. Operations and supply chain management is concerned with the design and management of the entire system that has what function?

A. Supplies goods and services to customers

B. Produces a product or delivers a service

C. Employs people and produces a product

D. Procures, sells and transports goods

E. Operates the distribution of goods

2. What are the three general factors that determine the fit of a new or revised service process?

A. Service experience fit, operational fit, and financial impact

B. Product design, process design, and personnel skills

C. Size, style, and comfort

D. Skills, technology, and training

E. Size, style fit, and comfort