1. Outbound-to-customer logistics systems are also referred to as physical distribution. 2. Materials management and physical supply are terms that cannot be used interchangeably. 3. Demand management might be defined as focused efforts to estimate and manage customers' demand, with the intention of using this information to shape operating decisions. 4. The essence of demand management is to manage customer demand so that overstocks are reduced and margin can be maintained. 5. External balancing methods involve managing production and inventory flexibility to help offset the imbalance of supply and demand. 6. Dependent demand is directly influenced by independent demand. 7. A weighted moving average assigns higher weights to more recent periods. 8. Adjusting a forecast for seasons basically uses a combination of seasonal factors and average demand to arrive at an adjusted forecast. 9. A sales and operations planning process (S&OP) can produce a forecast internally that all functional areas agree upon and can execute. 10. Collaborative planning, forecasting, and replenishment (CPFR) has not been seen as a good process as it excludes transportation