1. Performance measurement systems use externally imposed benchmarks of the competitive landscape to assess internal performance.

True

False

2. Which of the following is an example of a strategic performance measurement system?

a.product costing system

b.standard cost system

c.lean management system

d.balanced scorecard

3. Performance targets

a.are an optional part of the balanced scorecard

b.are never linked to incentive compensation

c.are always linked to employee quarterly bonuses

d.provide goals for employees

4. The balanced scorecard focuses on lagging indicators such as actual sales volume rather than including leading indicators such as customer satisfaction.

True

False

5. Nonfinancial performance measures in the balanced scorecard such as customer satisfaction are often _____ of future financial performance.

a.lagging indicators

b.leading indicators

c.poor indicators

d.not considered an indicator