1 PlastiPharm employs several modes of transportation for delivery of its products to its customers. In the past, it relied solely on shipping by truck. However, in recent years, customers have demanded more input into the delivery modes. Why should PlastiPharm allow its customers to have any say in how their products are delivered? Or should they not allow it? Please select the best explanation. 000 The company should allow customers to select the delivery mode they desire because they might have an arrangement with a certain carrier. Allowing a customer to become involved in transportation decisions, which are highly complex, is not a good idea and should not be allowed. Allowing customers to choose a delivery mode based on factors that are most important to them - speed, reliability, cost, environmental impact - will better meet their needs. Choosing different modes of delivery should be left to the company as it best understands what the customer needs are based on customer contracts.