1 ) Please read the case "What Motivated Working in the Face of a Pandemie?" given on Page number 558, chapter 12-"Motivating Employees" avilable in "Managment: A practical Introductiin" 10th edition by Angelo Kicicki, and Denies B. The queastions : Q2: What role did extrinsic and intrinsic motivation play in this case?

Q3 ) In search of assistance in creating a detailed plan for speech analytics implementation to improve customer service. Using Verint Technology Include in detail what is needed for each tier of optimization

Project plan for speech analytics by year:

year 1. Collection Optimization program

year 2. Security Optimization program

year 3. Problem solving Optimization program