1. Please read the following letter. ( THE LETTER IS THE EXAMPLE) Manhattan Galleries 2300 S. Winston Road Chicago, IL. 60643 November 11, 2021 Ms. Riannon Jensen East Beverly Road Chicago, IL 60643 Dear Ms. Jensen: Your letter has been referred to me for reply. You claim that the painting recently sent by Manhattan Galleries arrived with sags in the canvas and that you are unwilling to hang it in your company's executive offices. I have examined your complaint carefully, and, frankly, I find it difficult to believe because we are so careful about shipping, but if what you say is true, I suspect that the shipper may be the source of your problem. We give explicit instructions to our shippers that large paintings must be shipped standing up, not lying down. We also wrap every painting in two layers of convoluted foam and one layer of Perf-Pack foam, which we think should be sufficient to withstand any bumps and scrapes that negligent shipping may cause. We will certainly look into this. Although it is against our policy, we will in this instance allow you to take this painting to a local framing shop for re-stretching. We are proud that we can offer fine works of original art at incredibly low prices, and you can be sure that we do not send out sagging canvasses. Sincerely, Sidney Willrite Executive Assistant 2. Use business letter formatting to revise the letter so that it does the following: MAKE A NEW LETTER WITH THE SAME FORMAT AS THE EXAMPLE LETTER ABOVE. Use an objective tone State your purpose for writing and ensure your purpose is accomplished Answer the customer's concerns. Only provide relevant, actionable information. In other words, be concise. Include a call to action statement (what will you do, what do you want your customer to do, and what is the time frame. What do you want your customer to feel after reading your letter? (Put yourself in their shoes.)