Question
1. Problem-Solving Application: (10 points) John is the general manager of a clothing store that is part of a small chain of stores. The
1. Problem-Solving Application: (10 points) John is the general manager of a clothing store that is part of a small chain of stores. The company is only five-years old and already has seven locations. The quick growth has been managed by having skilled general managers at each location who take care of everything from operations, finance, and human resources. John has just hired his fourth new cashier in less than a month. Each time he has reviewed rsums, interviewed the people, assigned them to a mentor to learn the ropes of the game, and then in less than two weeks, the person quits. He does not understand why there is this turnover-the pay for working at his store is on par with all the other stores in the shopping complex and the company actually has excellent benefits, comparatively speaking. Frustrated with the continued turnover, he reaches out to the corporate office for support. The corporate office has been having similar complaints from other stores so decides to hire a HR consulting firm to see if they can assist them. If you were the HR consultant, what questions would you ask to get to the root of the problem? Based on the information you have, what could potentially be the issues the employees are facing that make them want to leave the organization?
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