1. Process diagram of process:

2. Capacity (patient/hour) at the resource Dentist :

Data Summary Table
Activity	Resource Name	# Resource	Time(Min/Patient)	Comment
Self-service Paperwork		0	5	Patient filling form
Receptionist Data Entry Staffing	Receptionist	2	2.5	Receiptionist taking 1.25 mins
Dental Assistant X-ray Staffing	Dental Asst.	3	15	Limiting step ( Bottleneck)
Dentist Checkup Staffing	Dentist	10	30
Total		15	52.5

Considering Resource dentist taking 30 mins/patients for check up,

= (60/30)*10 = 20 patients/ hrs

3. What is the bottleneck in the process:

Bottleneck is the activity which limits the throughput of the process.

As per time / patient, step Dental Assistance is the limiting steps which limits the throughput.

4. Assuming unlimited demand, the flow rate would be: 52.5 mins/ patient

6. Assuming that process started empty and per patient takes

Data Summary Table
Activity	Resource Name	# Resource	Time(Min/Patient)	Time required for 20 patients	Comment
Self-service Paperwork		0	5	100	Patient filling form
Receptionist Data Entry Staffing	Receptionist	2	2.5	25	Receiptionist taking 1.25 mins
Dental Assistant X-ray Staffing	Dental Asst.	3	15	100	Limiting step ( Bottleneck)
Dentist Checkup Staffing	Dentist	10	30	60
Total		15	52.5	285	in mins
				4.75	in

Assuming each patient filling their own form with 5 mins/ patient, for 20 patients, (20*5 = 100 mins)

Total time for 20 patients is 285 mins.

Comment

24. This problem is continuation of the problem 23, i.e. all the conditions and observations are the same. Assume that there exists unlimited demand, unless otherwise stated. Assume further that the dentists get paid $100 per hour while the receptionists and dental assistants get paid $30 per hour.

a. What is the labor content?

b. What is the cost of direct labor

Time (Min/Patient) Resource Self-service Paperwork Receptionist Data J Dentist Checkup Dental Assistan Entry Staffing ray Staffing Staffing 30 2.5 15 10