1- "Process engineering" is the design of business processes to achieve competitive advantage in cost, quality, speed, and service.Which of these advantages were driving the development of the Primis system for McGraw-Hill?

2- What types of systems design tools do you think McGraw-Hill used to develop the system's functional requirements and technical specifications?

3- Business customers must perceive products/services are solutions to their problems.How did the Primis system design keep this objective in mind?