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1. (Process Performance Measures) A loan processing office receives 6 loan requests every hour. The office has ( mathbf{2} ) departments. It takes the first
1. (Process Performance Measures) A loan processing office receives 6 loan requests every hour. The office has \( \mathbf{2} \) departments. It takes the first department on average \( \mathbf{2 0} \)
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