1. Produce a change management action plan to help you prepare to lead a business meeting with relevant stakeholders regarding an operational change. This will demonstrate that you can take the appropriate action when implementing a specific operational change.

You may choose from one of the options below to complete the activity.

a) Economic change requirement: oyour company has established that If a cyber-attack occurs, it can cost thousands to

rebuild computer systems and information databases, as well as losing the trust relationships with customer after such an incident.

You have chosen to implement a new system that secures your hardware, encrypts and backs up data and gives your company security insurance

b) Social change requirement:

o you have found that your company needs to establish a social media presence to help

build your customer base and sales. You believe that introducing the platforms will help to

represent your modern and up-market brand and give you a competitive edge in your

industry

c) Legal change requirement: oyou run a food manufacturing company ,and the law has recently changed regarding the information that you add to prepared goods. You must make the necessary changes to your food labelling procedure by adding the full ingredients list with allergenic ingredients emphasised.

Using the Template provided your change management plan must:

Outline the changes required Determine the overall objective Outline tasks required to implement the change List the resources you will require Determine an appropriate timeframe List the people who will be responsible or involved.

If a cyber-attack occurs, it can cost thousands to

rebuild computer systems and information databases, as well as losing the trust

relationships with customers after such an incident.

you have found that your company needs to establish a social media presence to help

build your customer base and sales. You believe that introducing the platforms will help to

represent your modern and up-market brand and give you a competitive edge in your

industry

Change Management Plan

Introduction

Provide an introduction and background to your proposed change and duration

Project Sponsor

This is the key person who will lead the change project and is accountable for ensuring the project and change plan are implemented.

Project Objectives

Detail what you want the project to achieve.

Change Objectives and Principles

Provide details of: What the change process will achieve [eg information sharing, engagement, input into system

changes]; Principles that underpin the change plan [eg inclusiveness/consultation, timeliness]; andEthical issues that need to be considered and how the change plan will address them.

Change Plan Elements

What are the main elements in the change plan? [eg people/culture, systems/technology, documentation, positions/roles, process, skills] Each of these elements may require a particular focus in the change plan.

Rationale for the Change

List the drivers/reasons and constraints for change. What are the risks for the change process?

Key Stakeholder Analysis

Identify the key stakeholders [consider staff, other work units in SCU, management, unions, students and other clients] and:

Analyse their response to the change [eg what will be their main concerns/fear, where is there likely to be support for the change];

Identify their needs in terms of change management and consider the style of communication required [language style & level]; and

Identify the preferred media for communicating or consulting with them about the change [eg sessions involving dialogue about the changes, newsletters, briefings from project team members, frequently asked questions].

Assessment of Readiness to Change

Comment on the status of the change so far [eg is there a high level strategy in place that stakeholders are already aware of and committed to that provides a framework for the change]. What elements might support the change [eg dissatisfaction with current processes; a workplace culture that supports change and innovation].

Is there strong senior support for the change?

Key Change Messages

Identify about key messages to convey about the change process, being upfront about gains and losses. Consider:

What will be gained/lost for the key stakeholder groups in the change process; The messages from the stakeholder perspective; What will be their main concerns; and Presenting changes in a positive light even whilst acknowledging loss.

Identify Change Elements

Identify the key change elements that your plan will consist of

Develop Change Plan

Develop a change plan including performance measures [how will you know the change plan is effective?]. Ensure the plan is adequately resourced.

Actions	Who	When	Performance Measures

Consolidation

What policies, procedures and performance measures reinforce the changes. What barriers to change have had to be removed? Reinforce how changes have provided benefits.

Evaluation

How will the change be evaluated in relation to the achievement of the planned objectives? How will the change management processes be evaluated - consider summative as well as final evaluations, how can you assess your change management strategies as you implement them? How will the evaluation outcomes be circulated and promoted to stakeholders? How will evaluation outcomes be used in other organisational processes?

2. This activity requires observation.

This is a roleplay activity to be conducted in groups of three to four, with you playing the role of the manager and your peers playing relevant stakeholders.

Using your action plan from Question 1 as a guide, you must lead a business meeting with relevant stakeholders to present your plan and seek opinion.

During the meeting with relevant stakeholders, you must:

Demonstrate that you have planned and developed a change management action plan that you can share with the relevant stakeholders

Demonstrate that you have planned and developed concise content in your plan that is appropriate and relevant

Use problem-solving skills to negotiate and resolve any risk challenges to the change that are identified

Acknowledge stakeholder input as necessary

Demonstrate that you have followed any relevant organisational and legislative

requirements if applicable.

The assessor observation report will outline the criteria you will be assessed on

3. As a final task, you must evaluate how the change process went.

Evaluate your change management processes as a continuous improvement activity. You should produce a written report (approximately two A4 sides) to document this. You must outline the progress made during the meeting and ensure your report will be relevant to both external and internal stakeholders who have an interest in the change management process.

The report must include:

Detail of the overall objective Details of the change management action plan Any unresolved risk issues Details of what went well during the meeting Details of where improvement in change management could be made in the futureA summary of the final outcomes.