1. Project Management (5 points) 1.1 Project Charter Project Name: Attendee Onboarding Streamlining Project Description: The National Association of Japanese Canadians Greater Toronto Chapter currently faces challenges with its attendee onboarding process for events and activities. The organization has been looking for ways to improve their CRM capabilities linked to their website. NAJC Toronto is not currently using its website to the fullest potential, resulting in a disorganized onboarding system where the opportunity to generate additional funding is missed due to less registrations.. The existing manual system requires significant time and resources, leading to inefficiencies and potential errors. This project aims to develop a comprehensive digital onboarding solution to automate and streamline the process, enhancing the experience for attendees and administrators alike. Project Objective: Develop a digital onboarding system for the National Association of Japanese Canadians Greater Toronto Chapter to efficiently manage event registrations, attendee information, and engagement for a smoother and more efficient process, helping to track insights and drive chapter growth and funding. Project Deliverables: - A comprehensive digital onboarding system tailored to the needs of the National Association of Japanese Canadians Greater Toronto Chapter: - Process flow diagrams detailing the step-by-step onboarding experience for attendees. - System integration plan for existing membership and event management platforms. - Cost-benefit analysis highlighting the efficiency gains and potential savings from the digital onboarding system. - Prototype of the digital onboarding platform, showcasing functionality and user interface. Project Success Benchmarks: Positive feedback from the Chapter's leadership and members on the system's ease of use and efficiency. Achieving a reduction in time and resources spent on the onboarding process by at least 509%. - Successful integration with existing platforms without significant disruptions. - Formal approval from the Chapter's board, indicated through a formal sign-off. Project Participants: Role Name Project Manager Devyam Jaitly Project Manager Nehal Patel Database Analyst May Visentin Database Analyst Kavian Darvish System Analyst Rohith Devaraja System Analyst Jason Nguyen Key Stakeholder Lynn Deutscher Kobayashi Risk: -Technical issues during the integration with existing membership and event management platforms. Resistance to change from members accustomed to the existing onboarding process. - Data privacy and security concerns with the digital onboarding system. Constraints: - Limited budget allocated for the development and implementation of the digital onboarding system. - The system must be accessible and user-friendly for a diverse age group of the Chapter's membership. Assumptions: - Members have access to digital devices and the internet for completing the onboarding process. - Accurate and timely data entry from members during the onboarding process.2. Identification of the problem (s)/opportunities (5 points) 2.1 Overview of the actual problem(s)/opportunities - 2 points The sign up process for The National Association of Japanese Canadians Greater Toronto Chapter should be a process that is easy to access and understand which allows for the organization to get as many members as possible to sign up. However the organization currently has no way of automating members signup information into their crm. There is a gap between the members signup page and transferring that information from the signup page into the crm. The National Association of Japanese Canadians Greater Toronto Chapter is currently looking to improve the usage of their website to seek its full potential. After reviewing the website, the current use of the website is not fulfilling its full potential to further expand the members of the organization. The biggest challenge The National Association of Japanese Canadians Greater Toronto Chapter faces is getting as many people as they can to sign up and become members. This can beStructural & Be ign of the new Ik lution (IO points) The purpose of creating the class and sequence diagrams are to collect the much needed information required to map out the system's overall functions which is then used to provide recommendations. The class diagram represents a replica of the entire system. To elaborate, class diagrams are composed of classes, which are categorized as a group of objects such as Member and Invoice, attributes (what those classes entail), and its operations (tasks supposed to be done). A sequence diagram is another important diagram as it displays how classes interact with one another which are represented through a trajectory of timed sequences, also called lifelines. This is important to recognize as the digital onboarding process involves multiple stakeholders which are used simultaneously in both diagrams. To analyze the stakeholders, there are two types to consider, internal and external. The internal stakeholders in this case would be the management of NAJC Greater Toronto Chapter. External stakeholders would include potential members. NAJC Greater Toronto Chapter management is greatly illustrated in these diagrams as any impact on their onboarding process is significant. The input from management is crucial in figuring out changes to be made to their current system in relation to providing a reliable onboarding process. In terms of members, they will express their concern with how quickly they are onboarded and how their information is recorded. To reiterate the importance of members, they have a high stake in this as they are a major part of the organization's capability in upholding the customer relationship management of current and prospective members. As a result, the proposed solution must take into account members satisfaction with the onboarding process to raise the chapter's reach which is done through information obtained from the class and sequence diagrams.. 6.1 Class Diagram (the entire To-Be system)- 5 poinst 6.2 Sequence diagrams (the entire To-Be system) - Points