1. Provide an overview of the communication process model. 2. How is non-verbal communication different from verbal? 3. Describe two problems with email communication as discussed. 4. Explain the term emotional contagion. 5. Provide two reasons why spoken communication is more persuasive than written. 6. Why is language often a barrier to communication? 7. Why is it important to avoid non-verbal communication when dealing with other cultures? I 8. What is included in active listening process?