1. psychological size* leadership three signs of caring 2. quality movement leadership character of participative 3. access, Communication , support leadership 4. Immediate supervisor, small group meetings , top executives , policy handbook , orientation perceived importance* programs , member newsletter* and power means of showing interest. 5. W. Edward Deming* and respect 6 . trust in people , recognize accomplishments . three principles of an view work as a cooperative effort Empowered workplace* preferred sources of 7. democratic Information* two Secrets to 8. listening* organizational success Central figure in the S_ Servant leadership Quality movement