1 Purpose The Covid 19 pandemic has greatly affected society, whether it be related to physical health, mental wellbeing, or social isolation. What has been especially difficult in these trying times is keeping government institutions and the general populace in ready contact. Many government offices have remained closed, or are available only by only queries, thus creating a tremendous back-log for ople needing to get medical informati licenses, filing their taxes etc. Our application would help keep all government records, documents, alerts and updates in one easy to access location. Furthermore, it would serve as a means to get in contact with government institutions such as Service Ontario and Service Canada through remote video calling, by means of a queue system. Thus, Canadian citizens would be able to talk to a government employee and receive direct assistance, creating a more personal experience. 2 Background The pandemic provided an excellent opportunity to create a more streamlined approach at dealing with government institutions. With the closure of in person interaction at government facilities and in general businesses of all kinds, the need for distance communication and delivery systems became quite necessary. This gave the perfect opportunity to look at how government institutions conducted themselves be at technology could be implemented to decrease wait times, increase user satisfaction and streamline the various interactions citizens have with government institutions on a daily basis. Finally, the prospect of expanding the system to incorporate broader institutions and functions is always a possibility. 3 Problem/Opportunity Definition As the Covid 19 pandemic struck, and lockdowns were imposed many citizens lost their ability to receive assistance from Canadian government institutions in person and had to rely on clunky back channels that were and very slow to respond. Additionally, there wasn't a centralized government account that allowed access to all relevant government records. Thus, the opportunity presented itself to create an application that would easily connect citizens to qualified government workers that were specialized in looking after specific needs. A database would also be established to keep rnment accounts making them easy to view, and when needed the ability to share specific documents with government employees. The system would not be a hard one to establish however it would take dian adult population, especially with the time to see adoption rates reach near totality of the Canadian adult population less tech savvy citizens but the application would greatly streamline dealings with the government and would ease the burden of bureaucratic backlog 4 Assumption The InTouch project must be useful to the Canadian government, made ever clearer with the onset of the pandemic. Citizens must use the application so as to relieve the burden on current government employees and the backlog created by the pandemic, as well as to streamline future government interaction. Participation must be near universal; adoption rates must top 95%+ in order to maximize the project as it would greatly help the government transition from their current model to a more efficient one. The government must be diligent and patient during the adoption process as there will be unforeseen errors that will arise. 5 Constraints There are three critical constraints that managers should have more comprehensive knowledge about. These constraints are scope, time, and cost. They are frequently known as the project management triangle. Each of these constraints is linked to the other two. For example, increasing the project scope will require more money and time while speeding up the timeline since the project may cut costs and diminish the content. The time constraint describes the schedule for the completion of the project. It entails the deadlines for every phase and also the date for the final deliverance and rollout. 6 Analysis of Option and Recommendation Various options can be applied as the project progresses towards the rollout. First of all, planning can be utilized as a recommendation to address the time constraint. Planning entails defining the project's main goals, putting in place the right equipment, elaborating how the team intends to achieve its goals, and steps that can be utilized to achieve the identified purposes. Another recom ment team should establish a realistic timeframe in which each phase of the project can be completed. Also, control and monitoring ought to be utilized as recommendations to address the time constraint issue. Monitoring is a step that happens when the project is underway and needs the project team to analyze ommunicate the results of each phase as required. A Gantt chart can be utilized to visualize the project's timeline and if they are tracking to the appropriate constraints. The analysis and recommendations for the scope constraints entail availing clear documentation and communicating the scope frequently and clearly with sta and putting in place measures to manage chang an individual proposes a change, a controlled system is put in place regarding how the difference can be implemented. Proper communication will also be critical for frequent communications with stakeholders. The cost constraint can be addressed using historical data, p ndor bid, and available resources. 7 Preliminary Project Requirements The preliminary project requirements incorporate the tasks and the conditions that ought to be completed to ensure that the project is successful. They avail a clear picture of the work that ought to be done. The project requirements are meant to align the project's resources with the organizational objectives. Therefore, the main project rec ents include the project description, project purpose, project objectives, the project assumptions, the boundaries of the project, and the constraints encountered in the project. Furthermore, the project deliverables, risks, and milestones are critical requirements. Also, the rough order of magnitude estimate and the high-level work breakdown structures are components of this project. 8 Risk Considerations High-level risks related to this initiative could include: Performance - There is always the possibility that the project will be finished on time and on the set budget, yet nevertheless miss out on the desired outcomes and advantages. Lack of Dedication - Every member in a group has a set responsibility and in order for the project to meet its purpose, everyone has to contribute and be dedicated to the objectives. Lack of Collaboration- Poor com sed productivity as a result of lack of information and redundant work. Inadequate Data - Having no sufficient or inaccurate data results in the loss of resources, budget and failure to verify the findings, among other things. Cost - It is the possibility that the project may exceed the money allotted for it. Time - project adoption cannot be allowed to linger, rigorous efforts must be made to see widespread participation as quickly as possible 9 Approvals Sought We will need the Canadian government to approve our project in order to solve the d by tedious bureaucratic institutions, to streamline how citizens approach and deal with said institutions and provide an opportunity to increase citizen engagement with the government in general. Our company would th the In Touch project and create an application and database to solve the aforementioned problem; leaving much room for growth and expansion to include other institutions and increase government outreach. To see our goals through we would need $718K in order to proceed with the project. Lessons Learned Report 1. Did the project meet scope, time, and cost goals? What was the success criteria listed in the project scope statement? Reflect on whether or not you met the project success criteria. 4. In terms of managing the project, what were the main lessons your team learned? Describe one example of what went right on this project. 6. Describe one example of what went wrong on this project. 7. What will you do differently on the next project based on your experience working on this project