Question
1. Question 1 As a project manager, you're overseeing a product launch for coffee mugs. You have agreed with the manufacturer that before any agreement
1.
Question 1
As a project manager, you're overseeing a product launch for coffee mugs. You have agreed with the manufacturer that before any agreement to purchase is made, the mugs need to be tested for durability. Which quality management concept does this task represent?
1 point
Quality control
Assurance standard
Quality planning
Quality assurance
2.
Question 2
During which step of the quality management process does a project manager evaluate whether or not the project is on track to deliver a high-quality product to the client?
1 point
Quality planning
Quality action
Quality assurance
Quality control
3.
Question 3
As a project manager, part of your job is to keep the project moving forward when any kind of issue arises within the team or from other stakeholders. Which of the following are situations where the customershould be informed about such issues? Select all that apply.
1 point
When your team is troubleshooting an issue that won't affect delivery
When the issue will cause a delay in delivery
When the issue causes a problem and you need the customer's input to resolve
When your team is testing a new workflow
4.
Question 4
During a user acceptance test (UAT), the users identify outliers that the original requirements didn't account for, such as an extreme use of the product. What UAT quality control step does this represent?
1 point
Edge cases
Unknown cases
Business cases
User error cases
5.
Question 5
Before running a process improvement experiment, a project manager needs to first identify processes to change and leave unchanged. What's the experiment-related term for the unchanged process?
1 point
Research group
Control group
Variable group
Comparable group
6.
Question 6
As a project manager, you use the DMAIC framework and are currently applying the Analyze step. What is involved in this step?
1 point
Monitor any updated processes established
Implement a reasonable solution to an identified problem
Identify the root cause of a problem and better understand the impact
Define the business problem, goals and resources
7.
Question 7
As a project manager, you've heard back from a customer who is not happy with product your company delivered. You decide to apply the PDCA process to fix the problem. What should you do in the first step of this process?
1 point
Identify the root cause and brainstorm solutions
Fix the problem
Compare results to the goal to find out if the problem is fixed
Fine-tune the fix
8.
Question 8
As a project manager, you work on a collection of projects and programs across the organization. What is the term for this collection of projects and programs?
1 point
Program
Portfolio
Project
Library
9.
Question 9
Your team has reached the end of a two-week sprint. During the sprint, there was a delay with two deliverables. What can you do as the project manager to investigate what the setbacks were?
1 point
Increase the budget
Pick up some of the work
Ask a program manager for assistance
Hold a retrospective
10.
Question 10
As a project manager holding a retrospective, you discuss the successes and setbacks of the project and compile a document with team member's feedback. As the project manager, how should you use this feedback?
1 point
Pick out the best feedback and assign awards to team members accordingly
Ask the program manager how to use the feedback
Create a plan that should be implemented for future projects
Pass it along to the team
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